Refund & Cancellation Policy

1. Encounter Rescheduling Window

Patrons may reschedule confirmed encounters up to 48 hours prior to the scheduled start time without fee or penalty. Premium and VIP members enjoy priority rescheduling windows up to 24 hours prior.

2. Celebrity Unavailability or Technical Interruption

In the rare event that a celebrity experiences an emergency postponement or platform-verified technical failure prevents call completion, patrons are entitled to immediate full rebooking priority or a 100% refund disbursed through the original payment method.

3. Patron No-Show Policy

If a patron fails to join an authorized salon within 10 minutes of the scheduled start time, the appointment is deemed fulfilled and non-refundable, honoring the celebrity's reserved time.